Devcast Tutorial 23 Ask Us Anything

Summary

It's been a while since the last Did you know that real-time call monitoring is possible with Genesys Cloud? The potential uses for these transcripts are many, ... Incentivize and reward your agents not just for their Dan Stoops demonstrates how to build a chat bot and extend it into a voice bot. A good bot solution requires a nice customer ... Open messaging is a lightweight, webhook-based integration that facilitates messaging with 3rd party systems and external ... GUIs are for the weak. At least when you have to do day-to-day system administration with any kind of software platform. Integration. It's not the most fun part of software development, but it is one of the more critical things you need to think about as you ... Genesys Cloud has long supported embedding web applications inside of the Genesys Cloud UI, but join this webinar to see how ... Genesys Predictive Engagement allows you to capture and analyse each of your customer's journeys on your website and ... Richard Schott demonstrates how to drop a compact PureCloud (Genesys Cloud) client UI into any web application using the ...